Refund Policy for Website & Design Projects

Full Refund Policy will only apply on the Website Development & Design Projects that are paid in full before the commencement of any work towards the project. In case the website framework or theme has been purchased the amount of $100 will be deducted towards the purchased theme and administrative costs.

Any cancellation or change of mind to be informed to us in writing within 5 days of payment.

Once the project is initiated (after 5 to 10 days) the client will only be liable for 50% of refund.

The client will not be liable to any refund once the work is completed as per the agreed Scope of Work or as stated in the GCO Payment Invoice.

Refund Policy for IT Installation (Hardware & Software) Projects

On cancellation or change of mind, would incur restocking fee (20%) + delivery charges for any hardware or software that is purchased or ordered for the client or associated project.

If a project is stopped or paused due to a client’s wish or decision, Go Click On can cancel the project and the client will not be liable for any refund or continuation of the service on the same project.

Refund Policy for Digital Marketing Plan, Domain, Hosting & Annual Website Maintenance Contract

Our Digital Marketing Plans, Domain & Hosting Service and Annual Website Maintenance Contract are bonded with fixed contract dates as a service and client will not be liable for any refund upon cancellation of the contract or service.

The client will be billed for the month in advance for Digital Marketing Services (unless the client wishes to pay in full for the entire term of the contract). If the client cancels the service, they will not be qualified for a refund or partial refund, regardless of how much of the service has been used.

• Payment is only accepted by direct debit from a nominated bank account or a credit card. All Credit Cards will incur a surcharge fee of 2.3%.

If the monthly payment or invoice is overdue by more than 30 days, we will put your services on hold until all outstanding fees are collected. This will include all the services provided by Click On the particular client.

Suppose the monthly payment or invoice is overdue by more than 90 days. In that case, we will send your account to a debt collection agency, and the client will be liable to pay any fees for the collection agency that may occur in the collection process.

Infinitydeck has reserve rights to cancel or suspend the project completely and not be liable for any refund if:

• We do not receive approval and feedback within six months from the date we last communicated (via email) or
• supplied work to you. This implies all services provided by Go Click On.
• The agreed invoice payment dates are not respected
• Delay Final Payments repeatedly without any prior consent

If the client is not happy with our service or wishes to put a hold or cancel, the service will require to send a written request (via email). Any refunds or upcoming payments will be adjusted as per the Terms & Conditions (refer to 2.0 Refund Policy). Once we receive the request, we will reply within five working days with written confirmation of cancellation.

We will charge a re-activation and setup fee of $100 (ex. GST) if you choose to -associate with us in the future.

For Annual Maintenance Contract: If clients wish to make changes themselves or take the services to another provider on such occasion, Infinitydeck will share the Domain, Hosting and cPanel credentials upon written request from the main associated person with the client’s account.

Upon sharing the Domain, Hosting and cPanel credentials, Infinitydeck will no longer be held responsible for any failure or loss of the website after that.

The client represents Infinitydeck and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to ‘Infinitydeck’ for inclusion in the website are owned by the ‘Client,’ or that the ‘Client’ has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend ‘Infinitydeck’ from any claim or suit arising from the use of such details furnished by the ‘Client.’

Under no circumstances, including negligence, shall ‘Infinitydeck’ or any other company involved in the creation, production or distribution of the website be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the ‘Infinitydeck’s services; or that results from mistakes, omissions, interruptions, deletion or loss of files or data, errors, defects, delays in operation, or of performance, whether or not limited to acts of nature,

We assure the client that the Intellectual Property and Website developed by Infinitydeck are solely the client’s property; the only factors that would abide by Infinitydeck surrender the website would be any non-payment or remaining arrears. Upon sharing the Domain, Hosting and cPanel credentials Infinitydeck will not be held responsible for any data loss, content or operation of the website.

The ‘Client’ agrees that the ‘Client’ is solely responsible for complying with such laws, taxes, and tariffs and will hold harmless, protect, and defend ‘Infinitydeck’ and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the ‘Client’s’ use of Internet electronic commerce.

The content for the website will be the sole responsibility of the client. The websites from Infinitydeck cannot be used to disseminate, link, store or conduct:

• Adulterated or content sexually explicit in nature;
• Data that contains viruses’, worms or malicious files;
• Copyright infringing information or data;
• Trade secret confidential data;
• Information or data that infringes on any intellectual property, publicity or privacy rights
• Content to be defamatory, harassing or threatening in any manner
• Associated with illegal business operations or process or procedure
• Has deliberately misleading, incomplete or deceptive content or information is considered inappropriate by Infinitydeck.

We make every effort to launch your website on the requested date, but on some occasions, we do not offer a date guarantee due to unforeseen circumstances. If we are not able to get your website ready for the agreed launch date, then we will inform you in advance about the next expected launch date.

We only use licensed images for the websites. The images purchased will be added to the website; we can provide your approximate cost upon request. If a client wants to use his pictures or videos, we can share the size and resolution for the images/content with you. The images or videos shall only be shared via email or Google Drive. Any other medium (e.g., Whatsapp or Skype) will not be accepted because image/video quality is affected.

We take privacy very seriously and it is important to us to assure you that your privacy is important. We understand the nature of your business and value your trust in us. We can confirm that we will never sell, lease or distribute any of your contact details to any third-party companies. We will only reveal data relating to your account to authorized person of your company or organization or if compelled to do so by law.

During providing services hereunder or in relation to this contract, Infinitydeck may have access to and acquire knowledge regarding materials, data, systems, and other information of or for ‘Client’ which may not be accessible or known to the general public. Any knowledge acquired by ‘Infinitydeck’ from such materials shall not be used, published or divulged by ‘Infinitydeck’ to any person, firm or outside source without the express written consent of ‘Client.’

Infinitydeck does not give any warranty regarding our services other than as is implied by law.